Privacy Policy

We collect personal information in the following ways:

• Information you provide directly — when you fill out an enquiry form, request a valuation, contact us by phone, email, or WhatsApp, or sign a brokerage agreement, we receive your name, contact details, property-related preferences, financial information relevant to a transaction, and any other information you choose to share.
• Information collected automatically — when you visit our website, our servers and analytics providers record information such as your IP address, browser type, device identifiers, pages visited, time spent, and referring website. This is collected via cookies and similar technologies.
• Information from third parties — we may receive enquiries forwarded by property listing portals (Bayut, Property Finder, dubizzle and similar), referral partners, or credit-check providers we use for tenant or buyer verification.

We use your information to:

• Respond to property enquiries, valuation requests, and questions;
• Arrange property viewings, negotiations, and transaction documentation;
• Verify identity and creditworthiness in connection with rental or sale transactions, where required by law or by the counterparty;
• Comply with our obligations under UAE federal law, Ajman emirate law, and ARRA regulations — including anti-money-laundering checks and record-keeping requirements;
• Send you property updates, market reports, and articles where you have opted in to receive them;
• Improve our website, services, and marketing;
• Defend against and detect fraud, abuse, and security incidents.

• Consent, where you have actively opted in (for example, marketing emails);
• Performance of a contract, where the processing is necessary to deliver services you have requested;
• Compliance with a legal obligation, including ARRA, Ajman Land Department, and federal anti-money-laundering requirements;
• Our legitimate interests, such as fraud prevention, business administration, and direct marketing of similar services to existing clients, where these interests are not overridden by your rights.

We share your personal information only as necessary, with:

• Counterparties in a transaction — for example, when you make an offer on a property, the seller (and their broker) will receive the information needed to evaluate the offer;
• Service providers — including website hosting, email and CRM tools, payment processors, photographers, and cleaning or staging providers;
• Government and regulatory bodies — ARRA, the Ajman Land Department, the UAE Central Bank, and other authorities where we are legally required or formally requested to do so;
• Professional advisors — lawyers, accountants, and auditors bound by professional confidentiality;
• Banks and trustee offices — when arranging mortgages or completing transfers.

We do not sell your personal information to third parties for their own marketing purposes.

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information where we no longer have a lawful basis to hold it;
• Object to or request restriction of certain processing;
• Withdraw consent at any time where processing is based on consent;
• Request portability of certain information you provided to us;
• Lodge a complaint with the UAE Data Office.